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Is my mysms data safe?

Data security is a high priority for mysms. We take reasonable technical and organizational measures to protect the security of your personal information against loss, misuse and unlawful behavior. This includes appropriate encryption, secure storage of your information on mysms servers, and limited access to authorized employees only. More information on the use of data can be found in our Privacy Policy.

Which iOS devices do you support?

mysms supports all iPhones which run iOS 4.3 or higher. For iPad you can use our iPad app.

How can I save my texts in Evernote?

We know you love your texts - that’s why we integrated with Evernote.


And this is how it works:

1. Go to settings and click on Evernote

2. Connect your mysms Account with Evernote. Then enter your Evernote account data.


connect your mysms Account with Evernote


3. You will now find all new incoming and outgoing messages also in Evernote.

What about the financing of mysms?

On the one hand we sell our desktop and tablet apps at a premium (detailed information about this strategy is available on our blog). On the other hand, we work with mobile carriers and handset manufacturers. In these partnerships mysms acts as a service provider.

To whom can I send messages?

With mysms friends you can send free text messages to other mysms users worldwide. For every message you send, you’ll receive a free confirmation that the message has been received.

Tell your friends about mysms and send free invitations. Click on “mysms friends” and choose a contact from the list. After this contact has set up an account, you’ll be informed about your new mysms friend.

Why are new contacts or changes not shown in mysms?

Add a new contact or apply contact changes in your stock contact app and perform a manual sync in your mysms settings. After the sync has completely finished, your new contact or the changes will be displayed in mysms.

Why am I not able to send texts via my mobile carrier?

With the mysms Messenger for iPhone you’re able to send free mysms friends messages to other mysms users, no matter if your friend owns an iPhone, Android or Windows Phone. Due to restrictions of Apple it is not possible to send texts via your mobile carrier or messages via a connector like with our mysms Android phone app. This is the reason, why the app on iPhone only shows your mysms friends messages.

How do I attach pictures to a message?

1. Click on the photo button Button next to the text field of your mysms message.

2. Choose whether you want to take a photo or select one from your camera roll.


choose your photo

3. Next, pick the picture you want to send.

4. Insert your recipient and text and there you go!


You can send 4 pictures per mysms message, 10 MB maximum per attached picture.

How does the group feature work?

To start a group conversation with other mysms users, you need to create a new group first. Add up to 50 mysms friends to your group.

Click on “mysms friends” and create a group there. Find an appropriate name and invite your friends. Now you can start a group chat.

My push notifications are broken. What can I do?

There could be a few reasons, why you do not get push notifications. However, most of the time people have simply disabled notifications in the iPhone settings.

1. Open iPhone settings

Open your iPhone settings and click on "notifications".


notifications


2. Activate notifications

Tap on mysms to check, if the option „Notifications Center” is on. You can choose whether you would like to receive notifications as banner or alerts. In addition, it is possible to activate the badge app icon (red icon with number of new messages), the sound and the view in lock screen.


choose mysms


Activate notifications

I forgot my password. What should I do?

In the mysms settings you’ll find the option “Edit account information”. There it is possible to change your password.

In case you deleted and re-installed the app, mysms provides you with the possibility to receive a new PIN by entering your phone number. The password can be changed on the last login screen.

How do I change my telephone number?

1. Open the options screen


2. Open the account information window

Under the "Other Settings" category you’ll find "Show account settings".


how to change my mobile number


3. Enter your new telephone number

Make changes in the "Your mobile number" field and tap on "Next". Enter the PIN from the SMS message you received and again click on "Next". You've just successfully changed your mobile number.


Change number

Where can I find information on the mysms SMS app?

The mysms SMS app is no longer available on Apple's iTunes Store. If you still have credit, you can use it via the mysms web app. If you have further questions, please find the FAQs of our mysms SMS app here or contact us at iphone@mysms.com.

Need more help?

Community-Forum

mysms on getsatisfactionHere you can post questions, suggest new features, vote for existing ideas and provide us with general feedback about mysms. Go to forum

Contact mysms

Email mysmsYour questions has not been answered in the FAQs, or your request contains sensitive Data such as your phone number? Please send an email to our customer service and we get back to you as soon as possible. Send an email

FAQ iPhone Messenger