mysms Support

mysms provides you with these three sending options:

1) mysms friends messages (green send button )

With mysms friends you can send free text messages to other mysms users. These messages can be delivered worldwide and are sent via data connection. In addition for every message you send, you’ll receive a free confirmation (check mark) that the message has been received. mysms recognizes whether the recipient uses mysms as well. In this case the send button turns green.

2) Texts via mobile carrier (grey send button )

In case you want to send texts to people who don’t use mysms, you can choose to send via your mobile carrier (grey send button). Your existing mobile agreement will be used, so there are no additional costs for using this channel.

3) Message via a connector (e.g. mysms out = blue send button )

Furthermore mysms provides you with the possibility to add a Websms Connector in the mysms settings. Using this connector you’re able to send cheap messages worldwide to save on SMS costs.

Data security is a high priority for mysms. We take reasonable technical and organizational measures to protect the security of your personal information against loss, misuse and unlawful behavior. This includes appropriate encryption, secure storage of your information on mysms servers, and limited access to authorized employees only. More information on the use of data can be found in our Privacy Policy.

We know you love your texts - that’s why we integrated with Evernote.

And this is how it works:

1. Go to settings and click on Evernote

2. Connect your mysms Account with Evernote. Then enter your Evernote account data.

3. You will now find all new incoming and outgoing messages also in Evernote.

With mysms friends you can send free text messages to other mysms users. For every message you send, you’ll receive a free confirmation that the message was received. The green mysms button shows you if a contact is already using mysms friends. If your contact is available as a mysms friend, mysms friends will automatically be selected for sending (button changes to green).

On the one hand we sell our desktop and tablet apps at a premium (detailed information about this strategy is available on our blog). On the other hand, we work with mobile carriers and handset manufacturers. In these partnerships mysms acts as a service provider.

With mysms you can send any kind of file you want – word documents, pdf-files, avi-files, etc.

If the recipient uses mysms Android, mysms iPhone or our web app, your pictures will be displayed directly in the message. If your recipient is not using mysms or using it on a Windows Phone, she/he will receive your files as a link. After clicking this link, she/he will be shown the full picture/file.

We handle messages with attachment like SMS messages (and not MMS). Therefore, a message with pictures or files costs you the same as a message without attachment.

It’s great that you like the application and want others to use mysms! Using the Android app you can send an invitation directly via SMS, email or social media: Start mysms and open the “Menu”. There you’ll see an option to “Invite friend” – it’s that easy to share mysms with all your contacts.

Add a new contact or apply contact changes in your stock contact app and perform a manual sync in your mysms settings. After the sync has completely finished, your new contact or the changes will be displayed in mysms.

In addition to SMS via your mobile carrier and mysms friends, mysms supports various websms connectors which you can use to save on SMS costs.

Using the example of mysms out, we show you how you can activate any available websms connector.

This is how to activate the mysms out connector:

1. Open settings

Start mysms and open the "settings".

2. Add a websms connector

Under "Sending text" you'll find "Websms connectors". All available websms connectors are listed here. Click on "Add" next to mysms out to install the connector from the Google Play Store.

3. Activate a websms connector

When you've sucessfully installed mysms out, you can activate the connector. Reopen "Websms connectors" and click on the grayed out check mark.

Then activate mysms out.

4. Check sending options

Whenever you send a new message, you can now choose the mysms out connector. Press and hold the send button to see all available sending options. Your new mysms out connector will also be shown here.

With mysms, you decide how your text message is sent. That’s why we have integrated the function "Text via" that you can use to arrange your sending preferences.

Here's how to configure "Text via":

1. Open the settings

Open mysms and go to "settings".

2. Set up the "Text via" function

Under "Sending text" you’ll find "Text via".

Here you can arrange your sending preferences with “drag & drop” for domestic and international texting. Your sending options will be shown in the send button whenever you send a new message. However, if your contact number is not supported by your preferred sending option the next available option will be automatically selected.

Here's how the send button works:

You have now arranged your sending preferences for all contacts. However, you can change this setting for individual contacts in the particular thread. Press and hold the send button to see all available sending options.

Then choose one option and send a message. The option will be saved as first preference for this contact. Your "Text via" setting won't be changed.

1. Click on the Button next to the text field of your text message.

2. Choose your desired file format in the new window.

3. Next, pick the picture or file you want to send.

4. Insert your recipient and text and there you go!

You can send 4 pictures or files per text message, 10 MB maximum per attached picture/file.

To start a group conversation with other mysms users, you need to create a new group first. Add up to 50 mysms friends to your group.

On the top bar you will find an icon which shows your mysms friends. Here you can create a group. Find an appropriate name and invite your friends. Now you can start a group chat.

The mysms cloud is the heart of the mysms app. The cloud makes it possible to synchronize all your contacts, messages and settings, making everything available to you on any of your devices as well as online using the mysms web app.

Your text messages are kept safe and backed up. If you lose your smartphone or you get a new one, you can easily restore your SMS – they’re on the cloud.

You can always request a new password in your mysms Android app. This is how it works:

1. Request a new password

Start mysms on your smartphone, go to login and click on "Forgot your password?".

2. Enter mobile number

In the "Forgot your password" screen enter your mobile number and click on "Next" to proceed.

3. Log in with new password

Your old password is now being reset. We will send you a new password within a few seconds. After receiving the new password you are able to log in to your account.

In order to change the password, please do the following:

1. Open settings

Start mysms, select the app menu and click on "Settings".

2. Open the account information

Under "Other settings" you’ll see "Edit account information". Click on it to see your account settings.

3. Change password

To change your password, simply click "Change" and enter your new password. Then click on "Change" again to activate your new password.

1. Open mysms

In order to open the application, scroll to it in the program overview. Click on the icon to open mysms.

2. Open the settings

Once you’ve opened the application, open the application menu by clicking on the menu button on your mobile phone. The menu will appear. A click on "Settings" will bring up the detail view.

3. Open the account information window

Under the "Other Settings" category you’ll find "Edit account information". Select this menu option to display your account info, i.e. your telephone number and your password.

4. Enter your new telephone number

Make changes in the "Your mobile number" field. Click on “Change” to confirm the new mobile number you entered. Select "Next" and the confirmation page appears. Enter the PIN from the text message you received and again click on "Next". You’ve just successfully changed your mobile number!

Like any other app, mysms can be set to appear on your home screen. This makes it easier for you to start the application quickly. Using the mysms widgets for texting is another option.

There are two widgets

• The mysms Icon Widget displays the number of unread messages. This is different than the quick start which only opens the application – the mysms widget can also perform this function.
• The number of unread texts are also shown on the mysms Big Widget. It additionally allows you to reply to an text message directly from the home screen.

Installing the widget

Click and hold on a free area of the home screen for a few seconds. A menu will open. Choose “Widgets”. All the available widgets will be shown. Select mysms Icon or mysms Big. That’s all you have to do to add mysms to your home screen.

Sometimes Task Killer can affect the functionality of mysms.

If Task Killer closes the application, the connection to the server is lost – this can result in a delay in receiving new messages that can last several minutes.